Genpact Recruitment 2022: Genpact announces the hiring of a Customer Service, Interested and eligible candidates can go through this post for further details about Genpact Recruitment 2022.
Genpact Recruitment 2022
|up to 4.5 LPA*
|0 – 5 Years
Respond to customer queries and customers concern.
• Demonstrates effective, clear and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Basic knowledge of how digital payments work required
Graduate (Any Discipline)
• Freshers are eligible
• Fluent in English
Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)
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