Zoho Recruitment 2022: Zoho announces the hiring of a technical Support engineer, interested and eligible candidates can go through this post for further details about Zoho recruitment 2022.
Zoho Recruitment 2022
Zoho | |
| Post Name | Technical Support Engineer |
| Salary | ₹5.6 LPA* |
| Experience | freshers |
| Job Location | Chennai |
Job Responsibilities:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Should be able to build a rapport with the customer, with clear and confident communication.
- Focus to be on customer satisfaction and first-time resolution.
- Engaging with the technical team for providing faster resolutions to technical issues.
- Working closely with the technical content team to identify gaps in the help module.
- Willingness to work night shifts.
Eligibility Criteria:
- Any Graduate in any field
Preferred skill:
- Should have excellent verbal and written communication skills.
- ready to work for 24*7 shifts with outstanding customer handling skills.
- good understanding of modern IT management,
- ITSM concepts, exposure in Microsoft OSs
- basic networking concepts, knowledge in Windows OS/applications