HP Recruitment 2022 | HP hiring Technical Support Representative | Apply Now

HP Recruitment 2022: HP announces the hiring of a Technical Support Representative, Interested and eligible candidates can go through this post for further details about HP Recruitment 2022.

HP Recruitment 2022

Company NameHP
Job RoleTechnical Support Representative
Salaryup to 8 LPA
LocationBangalore
ExperienceFreshers
Apply LinkBelow

Job Responsibilities

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.

Knowledge and Skills:

  • Articulate in excellent written and verbal communication skills.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Demonstrated problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

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